Services

Customer tailored

We’ll be seeking the best solution for your business. Upon receiving your request, we will contact you to clarify your requirements and conditions. If possible, we will arrange a personal appointment with you to discuss your needs in detail and to offer you a solution to be discussed. We will provide you with a preliminary offer summarizing machinery information and sales conditions.

Tour and test splitting

We always encourage customers to have a tour of our client facilities. You will be able to see the machines in actual operation, become convinced of their qualities and ask our customers about their experience. In the case of your interest, we will ensure test splitting of your stone and arrange for photo and video documentation with one of our customers. We do not hide anything from you, we are honest and open.

Manufacture and delivery

After selecting the optimal solution and negotiating the terms of trade, we will prepare a sales and purchase contract. Upon its signature, the manufacture is launched according to the agreed conditions. You can be informed about its progress. We use only quality components from leading suppliers to guarantee the reliability of our equipment. We take real care about the quality and final inspection. Following the manufacture of the machine, we will be happy to help ensure its shipping to your designated site.

Installation and training

After delivery of the machine, our technicians will install and commission it. It goes without saying that we’ll train you how to properly and efficiently operate your machine. We’ll carry out the necessary training on occupational safety and basic machine maintenance. We offer training even if installation is not required.

Technical support

For all our customers, immediate technical support is available in major world languages. Our machines are reliable, having minimum breakdown rate. If, however, a breakdown occurs, we immediately join forces with you to find out what the cause is and to remove it. In the event that the fault cannot be removed remotely, we will send our repair technicians as soon as possible.

Consultations at trade fairs

We regularly exhibit at fairsin Italy, Germany, Poland, Russia and North America. At some of the fair trades you can see our machines in operation. You can also arrange an appointment with our representatives at other fairs where we do not directly exhibit, but are in attendance. Take advantage of these opportunities to personally meet and discuss your stone processing project with us. We will be happy to meet you and answer all your questions.

We will help you with your project.